Key Insurance Company Limited has established an appropriate and effective set of procedures that are aimed at treating complaints fairly, objectively, and expeditiously. In the event your experience with us is not satisfactory, please do not hesitate to inform us so that we can resolve the issue with a view to improving our service delivery. Our trained and dedicated team is available to handle your complaints promptly
The following information is required so we can address your matter:
We will acknowledge receipt of your complaint in writing within 24 hours . If the complaint is not resolved in our acknowledgement, the department’s Supervisor will contact you within twenty four (24) hours.
If the matter is not resolved by the Supervisor, the Manager will make contact with you within twenty-four (24) hours of the complaint being escalated.
We recognize that some complaints are more complex than others. With this in mind, we may need more time to conduct the investigations into the complaint but will issue regular updates until the matter is finalized.